Ames Free Library

"Where the Community Connects"

FAQs

How do I get a library card?

Click here to obtain a library card

 

How do I access my Library Account?

You can access your Library Account through Enterprise, the Sails Library Network e-Catalog. Please select "My Account" located on the top right of the screen, where you will be required to enter your library card number and a pin, which is usually the last four digits of your phone number unless you changed it.

Within your Library Account you can check the status of items currently checked out to you, renew items, place, cancel, and suspend holds, and create lists of interesting items.

 

How do renew my materials from home?

You can renew your library materials by accessing your account through Enterprise, the Sails Library Network e-Catalog.

Click on the link for the Catalog Search on the library homepage to be taken Enterprise and select "Log In" located on the top right of the screen to log in.

Enter your "user ID" and your "PIN" number.
     Your user ID is your library card number without the spaces.
     Your PIN number is the last four digits of your phone number.

Once logged in click on "My Account" located to the left of "Log In". On the next page the default tab will be "Personal Information". Select the next tab to the left, "Checkouts" where you will see a list of all the items currently checked out to your library card. To renew specific items you will need to check the small box located to the left of the item's image, and then press the blue "Renew" button on the bottom of the page. You can also renew all items at once by utilizing "Select All" located to the left of the blue "Renew" Button.

Please note that items can only be renewed once and only if there are no active holds on the item. Not all items are renewable.

How do I place a Hold on an item?

You can place items on hold through Enterprise, the Sails Library Network e-Catalog.

Click on the link for the Catalog Search on the library homepage to be taken Enterprise and select "Log In" located on the top right of the screen.

Enter your "user ID" and your "PIN" number.
     Your user ID is your library card number without the spaces.
     Your PIN number is the last four digits of your phone number.

Search Enterprise for the item(s) that you are interested in and press the blue "Place Hold" button to the right of the item. You can place multiple holds at once by checking the small boxes to the left of each item that you are interested in, and then selecting "Place Hold(s)" from the "Select an Action" pull down menu. You will then need to confirm the Sails Library where you will pick up the item(s), and press "Place Hold(s)."

 

Does the Library have wireless?

Yes, the library has public Wi-Fi. No password is required.

 

How do I download an electronic book or music ?

Click on the link for Overdrive eBooks and/or the MA eBook Project the on the library homepage.

For each of the sites you will need to log in:

Enter your "user ID" and your "PIN" number.

     Your user ID is your library card number without the spaces.
     Your PIN number is the last four digits of your phone number.

Click Here to view the Sails Overdrive Help page for full information on this topic.

 

How do I access the Catalog (Enterprise) help files?

Click Here to see a useful sheet of common problems accessing the catalog.

 

How do I copy or print at the library?

To copy:

The library has a copy machine located in the Barrel Vault room, where the non-fiction books are kept. The machine takes change and $1 bills only. The machine is loaded with letter (8.5 x 11 in) as well as legal (8.5 x 14 in) sized paper. 

To print:

All patron-accessible computers can access a laser printer which can print in black and white or color.   

The printer is located in the Fireplace Room, where the magazines and newspapers are located.

Please remember that you are responsible for all pages you print. Printing costs 25 cents per page for color, or 15 cents for black and white. If you are unsure how many pages you are going to print, please ask for assistance.